Custom Graphic - Frequently Asked Questions

Main reason: cost of a brand new windshield. In some cases, this can be over $1,000! Time: the whole repair is completed in under an hour. Safety: glass is never removed & factory seal is maintained (unless windshield has been replaced already)

If the damage looks like any of the pictures just below and is no larger than a 50 cent piece, your damage is repairable 99 times out of 100.

four examples of repairable rock chips

If the windshield was struck by a golf ball or anything larger and the damage resembles any of the following pictures, then sorry. You need a new windshield.

damaged windshield that must be replaced, not repaireddamaged windshield with big rock stuck in itdamaged windshield with beer bottle stuck in it

The rock chip should be anywhere from 50-90% less visible. Factors affecting the clarity include how long the damage has existed, the type of damage and size of the damage. Cosmetic results will vary.

No. And that is a good thing for you. We have no hidden agenda of trying to sell you a replacement you don’t need (an all too common practice in the auto glass industry). And same goes for door, back, vent or quarter glass parts:  we don’t replace those either.

Your rock chip repair is guaranteed not to crack or spread for as long as you own your vehicle. The parties responsible for payment of the bill will be entitled to a refund upon request AND proof of failure. This warranty is given to the vehicle owner and is nontransferable.

Yes. The rock chip repair service is done at your home or workplace. And no, we don’t charge extra for this.

Sorry, but no. Please save yourself the time & gas by just picking up your phone. Service is by appointment only at your home or workplace.

Please scroll to the bottom of any page (including this one) on the site. You will find them there.

Please check out our fee schedule HERE.

Cash, checks (local only) and credit cards (Visa, MC, Amex & Discover). And, we now accept Venmo, too .

Short answer is no. Insurance company’s pay on a national average which amounts to approx. 33% less than the going rate for Orange County. It is also our understanding they have no problem with policyholder reimbursement, provided a valid invoice is provided. Which we do.

To possibly prevent being charged for a new windshield, repairing the damage is an option for you prior to turning in the vehicle. However, because these companies all have different rules and tolerances, we cannot guarantee it will pass the inspection. But, we have had great success saving our customers money when this problem arises.

Kind of the same deal with lease/rental returns, but the shipping company’s tend to be more lenient. We’ll repair the damage and provide you with a computer generated receipt to show the shipping company just in case they ask.

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Hours First Choice Is Open 8AM-5PM Monday - Friday, 8AM-1PM Saturday, Sunday - closed
First Choice Windshield Repair 26040 Acero, Mission Viejo, CA 92691

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